We’re sorry your purchase didn’t work out. But don’t worry; we have a great returns policy to help you out.
All purchases can be returned to us within 14 days of delivery and returned goods must be received within 14 days from the date you informed us of the return.
Purchases may be opened for inspection but must not be used and must be repackaged securely in the original packaging if you wish to return it.
If we discover goods have been used or there has been a loss in value of the goods due to damage to the goods, while in your care or whilst being returned to us, we will reduce the amount refunded, which may amount to the full cost of the product, to cover loss of value of goods.
All returns should be complete which includes boxes, manuals and accessories that may have been included with the order.
All returns must be packaged appropriately for shipping, we will not accept responsibility for damages or loss which occur during shipping of a return product.
We accept no responsibility for goods damaged or lost while in transit to us.
We have partnered with DPD to make your returns process easy and secure. simply follow the steps below and bring your package to an official DPD pickup point.
1) All returns must be accompanied with a fully filled out returns form which can be downloaded here.
3) Bring your package to a DPD pickup point. To find your nearest drop off point here.
Once the returned product has been received into our warehouse and been fully inspected a refund will be issued.
If you choose not to use the DPD returns service we recommend that you use a method that can be tracked.
For the return of bulk products please contact us at email@example.com
First off, if you have received a damaged electrical product from us, do not plug it in. Any electrical products that are plugged in are deemed ‘as used and accepted’ and are not accepted as returns. All damages must be reported to us via phone or email within 24hours of receipt of goods. Please ensure you check your items upon delivery.
How do I begin the returns process?
If you wish to begin the return process, please email us at firstname.lastname@example.org and ensure the following information is included in your email. Your name, phone number, Order id, the item you wish to return, reason for return and if the product is damaged we require photos of the product.
Once you have sent us all required information a member of our team will assess your claim and will contact you as soon as possible. Please hold off on returning products until a member of our team has called you to confirm.
All refunds are repaid through the original payment method
Once the returned product has been returned to us and fully inspected a refund will be issued.
Refunds on returns will exclude any delivery costs unless the refund is due to faulty goods or dispatch errors.
Cancellations and returns will be charged a 2.5% fee. This will not be charged on faulty goods or dispatch errors.
Please Note: A typical timeline for a refund to show in your account is up to 10 working days from the date processed, depending on your bank.